Process audit.
Rigorous diagnosis with data, not gut feeling: where time is lost, what each bottleneck costs and what makes sense to optimise first. Data analysis and data visualisation to decide with criteria.
Four connected steps to a useful diagnosis.
Auditing isn't listening to opinions. It's measuring, contrasting and putting data on the table. Each step feeds the next.
- 01
Process mapping
Interviews with the people who actually run the process (not only with those who manage it). BPMN model of the real flow, not the documented one.
- 02
Data collection
We extract data from your systems (ERP, CRM, logs, spreadsheets). If there is no data, we set up minimal instrumentation in 1–2 weeks.
- 03
Analysis and visualization
We identify bottlenecks, wait times, rework, unnecessary handoffs. Presented with clear data visualization, charts you understand in 30 seconds.
- 04
Actionable report
Diagnosis with opportunities prioritized by impact and effort. Not an 80-page PDF; an executive document with recommended decisions.
About process auditing.
01 How is a process audit different from a financial audit?
Financial looks at closed numbers; process audit looks at flows and times. We look for where efficiency is lost, not whether the books balance.
02 How long does an audit take?
For a scoped process: 2–4 weeks. For a complete operation: 6–10 weeks, divided by critical processes.
Audit the process that raises the most doubts.
A quick call to scope the audit to what matters.